Mediation is a private, voluntary, flexible, confidential, without prejudice process to resolve civil disputes by means of a neutral, independent and impartial mediator. It has the unique merits of being flexible, speedy, cost-effective and confidentiality as a dispute resolution method as compare to open litigation and arbitration.

The mediator is a qualified and trained facilitator to assist the parties to analyze the issues in disputes, problems, needs, concerns etc. The independent and neutral mediator would facilitate the parties to communicate, identify possible options in order to achieve mutually acceptable options or win-win options to resolve parties needs and concerns. The mediator may assist the parties or their solicitors to prepare a mediation settlement agreement. If the parties have agreed the terms and signed on the mediation settlement agreement, it would be legally binding.